Help

jongjong Support

Need help with jongjong? We're here to help.

Appjongjong
Developerjong studio

Account & Sign In

You can sign in with Apple, Google, or an existing email account. If Apple Hide My Email is on, your relay address is the one attached to the account.

Couple connection / invitation

jongjong is a private space for two people who mutually connect. There is no public feed and no way to browse other couples.

Photos & Memories

Camera and photo-library access are used when you choose to capture or pick a photo — for Today moments, letters, room cutouts, Couple Booth, or saving an image to your library.

Our Room

Our Room is a shared room you decorate together: furniture, photos, text, cutouts, mailbox, and play objects. You can switch between spaces such as Our Room and Game Room when that control is shown.

Couple Pets

Cici, Ggg, and other pets live in your shared room. Pet progress and placement are stored with your couple space so both of you see the same companions.

Letters

Write special letters from the mailbox in Our Room, or leave smaller For You notes in the Love Note Box.

Shared Drawing

The shared canvas lets both of you add strokes to the same drawing. Open it from Today → Draw, or from the small canvas in Our Room when it is shown.

Couple Games

Couple Play lives in Our Room: Kuji boards, Truth or Dare, Question Jar, Secret Mission, and For You notes. You can also add your own questions and cards for some games.

Technical Issues

When you report a bug, include the screen name, roughly when it happened, and whether both partners saw the same issue.

Privacy & Data

jongjong stores couple content so you and your connected partner can use it. It is not a public social network.

Read the full Privacy Policy for what is collected, what your partner can see, and which service providers operate the app.

Location is used only if you opt into approximate couple distance, and only while the app is in use. You can turn that off in the app and in iOS Settings.

Account Deletion

You can delete your account in the app:

Us → Help, feedback & privacy → permanently delete account.

Deletion cannot be undone. If you are connected as a couple, the shared couple space is closed. Shared moments, chat, letters, room data, and related couple records are removed with that space, and the other person is unlinked so they can form a new connection. Your sign-in account is then deleted.

If the delete button fails, send feedback from the same Help screen and include the email on the account.

Feedback & Feature Requests

The current way to reach jong studio is inside the app:

Us → Help, feedback & privacy → send feedback.

Choose a category (bug, idea, support, or other) and write your message. If you are signed in, the app can include the email on that account so we can reply.

A public support email is not published in this project yet. Placeholder: [PUT MY REAL SUPPORT EMAIL HERE]. Please use in-app feedback until an email is added here.

Also see the Privacy Policy and Terms of Service.